You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return delivery costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Once we receive notification of cleared payment we aim to dispatch your order within 24 hours. Orders placed for 'Next Day' delivery require payment notification by 1pm.
We use reputable carriers generally Royal Mail and Parcelforce except in certain circumstances (eg oversize products, industrial action).
UK Mainland Delivery
Standard delivery (2-3 days) and "Next Day" delivery options are available on checkout.
Surcharges may apply to the following postcodes and areas:-
Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH4-44, PH49-50, AB31-38, AB40-56, ZE.
Normally orders will be delivered within 1-3 working days of despatch but we cannot be held responsible for delays caused by the delivery provider, Bank Holidays or adverse weather conditions.
We offer FREE UK Mainland delivery on many products and orders over £15 where the product length is no more than 60cm. These orders will be dispatched 'Standard Delivery'. Longer and bulky items will have a fixed price delivery.
Delivery outside UK Mainland.
Please email us via our ‘contact us’ page for postal quotes to Highlands and Islands of Scotland, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and all other worldwide destinations.